Cingular IV Troubleshooting Guide

Cingular Communication Manager Help

Cingular Communication Manager Help x Card Driver and/or firmware are outdated...146 Card Is Disa

Cingular Communication Manager Help 90 Network Key If your network administrator provided a network key for accessing this network, enter it here. No

Network Profiles 91 How to Edit a Network Profile Follow these steps to edit an existing network Profile: 1. Select Edit Connection Profiles from th

Cingular Communication Manager Help 92 Profile Editing Tabs Wi-Fi GSM IP General How to Remove a Network Profile Follow these steps to remove a networ

93 Cingular Communication Manager Settings The "Settings" window allows you to configure the behavior of the Cingular Communication Manager

Cingular Communication Manager Help 94 Advanced Networking Settings The Advanced Networking Settings tab allows you to set a custom value for the TCP

Cingular Communication Manager Settings 95 The TCP Receive Window (also known as RWIN) specifies the maximum amount of data that another system may se

Cingular Communication Manager Help 96 App Launcher Settings The App Launcher tab allows you to specify a list of applications that will be launched a

Cingular Communication Manager Settings 97 Add Launched Application Click this button to add an application to the list above. The button opens the Ap

Cingular Communication Manager Help 98 File to Launch Do one of the following: • Type the complete path and filename of the application file to laun

Cingular Communication Manager Settings 99 Application Settings The Application tab allows you to modify various general settings of the Cingular Comm

1 Introduction Welcome to the world of wireless connectivity and thank you for choosing Cingular as your service provider. Within this User Guide, yo

Cingular Communication Manager Help 100 Automatically run this application... When this option is checked, the Cingular Communication Manager will aut

Cingular Communication Manager Settings 101 Data Acceleration Settings When connected to a Cingular GSM network, Cingular Communication Manager can em

Cingular Communication Manager Help 102 Startup Type Startup type controls whether the data acceleration client automatically activates itself wheneve

Cingular Communication Manager Settings 103 Acceleration Level This slider allows the user to control the level of performance optimization, and to ba

Cingular Communication Manager Help 104 GSM Settings The GSM tab configures the Cingular Communication Manager's ability to make data connections

Cingular Communication Manager Settings 105 Device Selection This allows you to select which GSM device you would like the Cingular Communication Mana

Cingular Communication Manager Help 106 Never When this option is selected, Cingular Communication Manager will never attempt to connect to a network

Cingular Communication Manager Settings 107 Rules Engine Tab The Rules Engine tab allows you to specify the conditions under which the Cingular Commun

Cingular Communication Manager Help 108 Use Priorities Select this option to specify which connection types are higher priority than others. Cingular

Cingular Communication Manager Settings 109 Sound Settings The Sounds Tab allows you to instruct Cingular Communication Manager to play a sound when v

Cingular Communication Manager Help 110 Connected (enabling tone for) Check this box to enable the playing of a tone when Communication Manager succes

Cingular Communication Manager Settings 111 Update Settings The Update Settings tab allows you to specify how often (if ever) Cingular Communication M

Cingular Communication Manager Help 112 Manually download and install updates Select this option if you wish updates to be downloaded only when you c

Cingular Communication Manager Settings 113 Wi-Fi Settings The Wi-Fi tab allows you to configure the Cingular Communication Manager's ability to

Cingular Communication Manager Help 114 Prompt me Select this option if you want the client to ask you whether to connect to this network each time th

Cingular Communication Manager Settings 115 VPN Settings The VPN tab specifies how the Cingular Communication Manager accesses Virtual Private Network

Cingular Communication Manager Help 116 two options on the VPN settings tab and configure the parameters required for that option. Use Existing VPN Pr

Cingular Communication Manager Settings 117 Use Third Party VPN Client Select this option if you want to log in using a VPN client that is not current

119 Connection Log Cingular Communication Manager provides an easy-to-reference log of each connection made. The Connection Log can be found by choo

3 Communication Manager Overview Cingular Communication Manager simplifies access to Cingular's wireless data network – integrating access to bo

Cingular Communication Manager Help 120 Event Detail Double-click on any entry in the Event History Manager window brings up the Event Detail window,

Connection Log 121 Filtering the Connection Log For your convenience, in the bottom left corner of the Event History Manager window, the connection Lo

123 Application Timeout The Cingular Communication Manager software is licensed on a "rolling" basis. This means that your license will exp

125 Updating the Cingular Communication Manager Cingular Communication Manager contains a powerful update engine that makes it easy for you to keep y

Cingular Communication Manager Help 126 3. If you have clicked Download, a web page will be launched that will list all updates currently available.

127 Technical Support Additional Support If you need additional assistance beyond what is provided in this User Guide, please call Cingular Technical

Cingular Communication Manager Help 128 Frequently Asked Questions (FAQ) What is the version of my GSM modem driver/phone? Select Tools > Diagnosti

Technical Support 129 Cingular Communication Manager continues to scan, why can't Communication Manager find a network? The Cingular Communicati

Cingular Communication Manager Help 4 • When a Wi-Fi network (which has been saved as a profile by you or by Cingular) is not available, Cingular Com

Cingular Communication Manager Help 130 Cingular Communication Manager is not saving my username and password One of the requirements of the Cingular

131 Troubleshooting Guide Numbered Errors Error 619 This error is typically reported when attempting to connect to a GSM network. This error indicate

Cingular Communication Manager Help 132 Error 633 Either the drivers for your wireless device are not functioning properly or some other program is lo

Troubleshooting Guide 133 Resolving Application Conflicts Shut down all other applications that are running on your computer and try to connect again.

Cingular Communication Manager Help 134 4. If you are still unable to connect, your device's Subscriber Information Module (SIM) may not be prop

Troubleshooting Guide 135 • There may be a problem with your cellular device's firmware. Verify that your device is using the latest version of

Cingular Communication Manager Help 136 Error 691 This error may be reported if Communication Manager has received an Authentication Error from a GSM

Troubleshooting Guide 137 Also, check the signal strength gauge in the main window. If the signal strength is low, you may need to try a different con

Cingular Communication Manager Help 138 Error 720: No PPP control protocols configured This error is typically reported if an unexpected error has occ

Troubleshooting Guide 139 Error 734: The PPP link control protocol terminated This error is typically reported if an unexpected error has occurred whi

5 Installation and Setup System Requirements The system requirements for basic installation and operation of Cingular Communication Manager are shown

Cingular Communication Manager Help 140 Error 774 This error is typically reported if an unexpected error has occurred while connecting to a GSM netwo

Troubleshooting Guide 141 Text Errors and Messages Acquiring Data Service This appears in the status area of the main window when Communication Manage

Cingular Communication Manager Help 142 No Wireless Device This message usually indicates that your wireless device is not currently connected to your

Troubleshooting Guide 143 Signal Below xxx for xxx Seconds This warning appears when the strength of the wireless signal has remained poor for an exte

Cingular Communication Manager Help 144 Installation Errors The Communication Manager is designed to install on the following operating systems: Windo

Troubleshooting Guide 145 Application Launch Issues Application is not visible after launch Cingular Communication Manager is designed to launch into

Cingular Communication Manager Help 146 PC Card Issues In some circumstances, Cingular Communication Manager will not be able to detect a user's

Troubleshooting Guide 147 Card is Functioning Erratically If a supported card is not functioning as expected, it is possible that the card is improper

Cingular Communication Manager Help 148 PC Card Connection Errors When attempting to connect to a GSM network with a PC Card, the following errors may

Troubleshooting Guide 149 battery consumption is critical. Wireless cards can also be enabled or disabled under the Windows Network Connections Contro

Cingular Communication Manager Help 6 Where Do I Get the Software? Communication Manager software is available from one of the following places: On th

Cingular Communication Manager Help 150 Phone Connection Errors The following errors may appear when attempt to establish a GSM connection with a phon

Troubleshooting Guide 151 Network Scanning Issues Cingular Communication Manager never finds available network Cingular Communication Manager does not

Cingular Communication Manager Help 152 Reinstalling the Device Note: This procedure is recommended only for highly advanced PC users. Prior to reinst

Troubleshooting Guide 153 11. After the wizard launches, click Next to go to the second page of the wizard. If you are currently connected to the Int

Installation and Setup 7 3. Click "Setup" on the WinZip Self-Extractor window that appears. 4. Follow the on-screen instructions for insta

Cingular Communication Manager Help 8 management tool built into Windows each time it starts (this tool may conflict with Communication Manager's

Installation and Setup 9 • 2: Select Device Type • 3: Connecting the Device • 4: Viewing Diagnostics Important DO NOT connect the device until th

Cingular Communication Manager Help 10 Connecting the Device Make sure your SIM card is properly inserted in your phone before connecting the phone t

Installation and Setup 11 • Infrared • Bluetooth • Serial For instructions on which method to use and how to make the physical connection between t

Cingular Communication Manager Help 12 Inserting a SIM Card The SIM (Subscriber Identity Module) card contains a small amount of memory and a processo

13 Connecting to Wi-Fi Networks How to connect to a Wi-Fi network Note: Wi-Fi service available only on select plans. Contact your Cingular Wireless

Cingular Communication Manager Help 14 Note: If you see a *closed* item in the networks list, this indicates the presence of one or more Closed networ

Connecting to Wi-Fi Networks 15 Wired Equivalent Privacy (WEP) Unlike a wired local network, a wireless network cannot easily be protected from pote

Cingular Communication Manager Help 16 What else do I need to use WPA? To utilize WPA, you will need a WPA-compliant card and access to a WPA-enabled

Connecting to Wi-Fi Networks 17 How to access a closed network To access a closed network in the Cingular Communication Manager, you must set up a Pro

Cingular Communication Manager Help 18 7. Fill out the remaining fields on this window as instructed by the administrator of the closed network. 8.

Connecting to Wi-Fi Networks 19 If you do not know your Cingular wireless mobile number, you can normally find it by selecting Tools>Network Infor

iii Table Of Contents Introduction...1 Com

Cingular Communication Manager Help 20 If you believe that your username/password is correct and that your account is setup for roaming access, please

Connecting to Wi-Fi Networks 21 Wi-Fi Connections Interface The main interface for establishing Wi-Fi-based wireless connections is shown below. Click

Cingular Communication Manager Help 22 GSM Button Click this button to switch to the GSM Connection Window. Signal Strength Indicator This gauge shows

Connecting to Wi-Fi Networks 23 Networks Button Click on this button to display the list of Wi-Fi networks that Cingular Communication Manager is curr

Cingular Communication Manager Help 24 Preferred A check mark is presented for any Wi-Fi network that is currently listed in the Network Profiles wind

Connecting to Wi-Fi Networks 25 Signal Strength Signal Strength. A gauge showing the strength of the signal being broadcast from each network. Stronge

Cingular Communication Manager Help 26 Wi-Fi Network List — Display Options Right-clicking in the Wi-Fi networks list produces a menu that controls di

Connecting to Wi-Fi Networks 27 Reset Columns Select this item to restore all the check marks in the top section of this menu to their default states.

Cingular Communication Manager Help 28 IP address The Internet address your computer is using for the current network Wi-Fi connection. Gateway The ad

Connecting to Wi-Fi Networks 29 Card Settings This box contains information about the Wi-Fi device you are currently using. Fields include the followi

Cingular Communication Manager Help iv Signal Strength Indicator...

Cingular Communication Manager Help 30 The Wi-Fi Location Finder The Location Finder allows you to easily locate Cingular Wi-Fi Hotspot locations near

Connecting to Wi-Fi Networks 31 Disabling the Windows XP Wireless Network Client By default, Windows XP attempts to manage any Wi-Fi network connectio

Cingular Communication Manager Help 32 6. Uncheck Use Windows to configure my wireless network settings. 7. Click OK to close the window. Supporte

Connecting to Wi-Fi Networks 33 Avaya PC Silver 802.11b PCMCIA card Yes N/A Belkin F5D6050 802.11b USB N/A N/A Buffalo Air Station WLI-CB-G54A 8

Cingular Communication Manager Help 34 D-Link DWL-AB650 802.11ab PCMCIA card N/A N/A D-Link DWL-G650 802.11g PCMCIA card Yes N/A D-Link AG650

Connecting to Wi-Fi Networks 35 Microsoft MN720 802.11g PCMCIA N/A N/A NEC Aterrm WL11CA 802.11b PCMCIA N/A N/A NetGear MA401 Ver2.5 802.11b

Cingular Communication Manager Help 36 SMC SMC2662W V.3 802.11B USB N/A N/A SMC SMC2835W 802.11g PCMCIA Yes N/A Sony PCWA-C150S 802.11b PCMCI

Connecting to Wi-Fi Networks 37 Secure Wi-Fi Connections Encrypted Wi-Fi networks are typically deployed by corporations or other entities that need t

Cingular Communication Manager Help 38 • Configure 802.1x authentication according to the instructions of the network's administrator. When you

Connecting to Wi-Fi Networks 39 5. Enter the new encryption key in both the Network Key box and the Confirm Network Key box. 6. Click the OK button

Table Of Contents v Connecting to GSM Networks... 47 How to Connect to The

Cingular Communication Manager Help 40 5. Select the Wi-Fi tab. 6. Select an Authentication method. 7. If you selected a WEP method, you must check

Connecting to Wi-Fi Networks 41 802.1x Authentication IEEE 802.1x is an authentication standard that greatly reduces the security vulnerabilities asso

Cingular Communication Manager Help 42 "Key Size", and click Submit. You may be prompted to allow certificate request, which you should. 10

Connecting to Wi-Fi Networks 43 9. Check Allow authentication using a certificate. 10. Close the configuration dialog by pressing OK. 11. Close the

Cingular Communication Manager Help 44 FAST Configuration FAST (Fast Authentication via Secure Tunneling) is an authentication protocol developed by C

Connecting to Wi-Fi Networks 45 TTLS Configuration TTLS (Tunneled Transport Level Security) is an authentication protocol developed by Funk Software

Cingular Communication Manager Help 46 Using a Smart Card or Other Certificate If your computer is running Windows XP, you can select "Smart Card

47 Connecting to GSM Networks How to Connect to The Cingular Network 1. If the GSM connection window is not already displayed, select the GSM tab on

Cingular Communication Manager Help 48 If you have not properly attached and/or configured you wireless device, Communication Manager may display t

Connecting to GSM Networks 49 You can launch your VPN either by pressing the VPN button whenever there is a connection OR by configuring Communicat

Cingular Communication Manager Help vi Using the NetMotion VPN Client ...

Cingular Communication Manager Help 50 Using the correct GSM Profile Communication Manager comes pre-configured with several profiles that should be u

Connecting to GSM Networks 51 Accelerated Profiles Accelerated connections utilize in-network acceleration/compression technology to provide a faster

Cingular Communication Manager Help 52 automatically switches to a roaming provider, the data session will be lost for a short interval. Disconnects w

Connecting to GSM Networks 53 more information and the latest updates on availability go to http://www.cingular.com/midtolarge/umts. How to disconnec

Cingular Communication Manager Help 54 GSM Connections Interface The main interface for establishing GSM data connections is shown below. Click on an

Connecting to GSM Networks 55 Messaging Button Click this button to read and write text messages using the Text Messaging client. GSM Security Cingula

Cingular Communication Manager Help 56 The GSM Diagnostics window To view information about your laptop, wireless modem, network connection, and sessi

Connecting to GSM Networks 57 Supported GSM Devices For information on wireless devices that are compatible with Communication Manager, please see ht

59 Text Messaging (SMS) Short Message Service Short Message Service (SMS) is a standard used by Cellular Carriers worldwide for interchange of text m

Table Of Contents vii Add Launched Application ...97 Edit Launched A

Cingular Communication Manager Help 60 ...or select Text Messaging from the Tools menu. You will then be presented with a message viewing and compos

Text Messaging (SMS) 61 Viewing and Managing Messages Receiving Text Messages Others can send you text messages from their mobile phone or PC. They wi

Cingular Communication Manager Help 62 Double-click on any message listed to view the complete message. Note: Users with cell phone handsets will be s

Text Messaging (SMS) 63 Certain handsets are not able to send text messages during an active data connection. If a device does not support sending a t

Cingular Communication Manager Help 64 Click this button or select Delete Message from the Action menu to delete the selected message. Note that dele

Text Messaging (SMS) 65 The Cingular Communication Manager supports sending the following types of text messages: • Mobile to Mobile: In the To… f

Cingular Communication Manager Help 66 Accessing the Address Book on your mobile device Using SMS with tethered cellular handsets Using the Address Bo

Text Messaging (SMS) 67 Accessing the Address Book on your Mobile Device You can import your wireless device's phone book entries into Cingular C

69 Virtual Private Networks (VPNs) Virtual Private Networks (VPN’s) are end-to-end, secure, private networks that can be accessed over a public backb

Cingular Communication Manager Help viii Update Now...

Cingular Communication Manager Help 70 5. If the VPN client software you are using is supported by the Cingular Communication Manager, select Use ex

Virtual Private Networks (VPNs) 71 Automatically launching a VPN connection You can configure any network profile to automatically connect to a Virtu

Cingular Communication Manager Help 72 6. Check the Auto Launch box in the VPN section. 7. Click OK to exit the window. 8. Repeat steps 3 through

Virtual Private Networks (VPNs) 73 Manually Launching a VPN Connection Whenever you are connected to the Internet, you can launch a pre-configured V

Cingular Communication Manager Help 74 Using the CheckPoint VPN client Although CheckPoint's VPN client provides a command line interface that ap

75 Network Profiles Network Profiles are networks that you have saved at connection time using the auto-connect options or have manually added to the

Cingular Communication Manager Help 76 The Cingular Wi-Fi network profile will allow you to connect to Cingular preferred Wi-Fi networks whenever you

Network Profiles 77 Network Profiles Window Use this window to add or edit a Network Profile. Click on a portion of the screen shot below for more inf

Cingular Communication Manager Help 78 Network Profile Information This are the details of the currently highlighted Network Profile. The following in

Network Profiles 79 Edit button To modify a Network Profile entry, select the Network Profile in the list above and then click this button. This opens

Table Of Contents ix Why am I unable to connect to a network signal that I can see in Cingular Communication Manager? ...

Cingular Communication Manager Help 80 Creating a Profile for a GSM Network Follow these steps to create a GSM Network Profile. 1. Open the Cingular

Network Profiles 81 6. Click Next to configure the IP Properties of your GSM profile. Note: All information such as encryption key, network visibili

Cingular Communication Manager Help 82 Service Type Select the type of service you want to create a profile for. Available options are: • Circuit -

Network Profiles 83 Users who have custom data connections from Cingular Wireless or their Enterprise will need to consult with their IT administrato

Cingular Communication Manager Help 84 See also: How to create a Wi-Fi Network Profile How to create a GSM Network Profile How to remove a Network Pro

Network Profiles 85 Create Network Profile (General properties) This page contains settings that apply to all types of Network Profiles. Click on a po

Cingular Communication Manager Help 86 Connection Options This setting controls what the Cingular Communication Manager will do when it detects the ne

Network Profiles 87 Launch browser window on connect Check this if you wish to automatically launch your browser when you establish a connection to th

Cingular Communication Manager Help 88 Creating a Profile for a Wi-Fi Network Follow these steps to create a Network Profile. 1. Open the Cingular Co

Network Profiles 89 See also: How to remove a Network Profile The "Network Profiles" window Network Enter the name of the Network Profile in